PRIVACY POLICY

INFORMATION WE COLLECT

When you use our contact form, booking form or shop enquiry form, we collect your name, email address, phone number and any details you provide about your vehicle or requirements.

When you visit our website, we may collect technical data including your IP address, browser type, device type, pages visited and time spent on the site. This is collected automatically through cookies and analytics tools.

We do not collect payment card details directly. Any payment processing is handled by third-party providers who operate under their own privacy policies.

HOW WE USE YOUR INFORMATION

To respond to your enquiries, booking requests and messages submitted through our website forms.

To provide and manage the installation services you have requested, including communicating about your booking, vehicle and any follow-up support.

To improve our website and services by understanding how visitors use the site.

We will only contact you for marketing purposes if you have given us explicit consent to do so. You can withdraw that consent at any time.

LEGAL BASIS FOR PROCESSING

Contractual necessity — processing your booking and delivering the services you have requested.

Legitimate interests — responding to enquiries, improving our services and maintaining records of completed work.

Consent — where you have opted in to marketing communications or agreed to the use of non-essential cookies.

SHARING YOUR INFORMATION

We do not sell, rent or trade your personal data to third parties.

We may share data with trusted service providers who assist us in operating our website and delivering our services — for example, our website hosting provider and messaging platform. These providers are contractually required to handle your data securely and only for the purposes we specify.

We may disclose information where required by law or to protect the rights, property or safety of Audio Division, our customers or others.

COOKIES

Our website uses cookies to improve your experience. Essential cookies are required for the site to function correctly. Analytics and preference cookies are only set with your consent.

You can manage your cookie preferences at any time through your browser settings. Disabling certain cookies may affect the functionality of the site.

DATA RETENTION

We retain enquiry and booking records for up to three years from the date of last contact, unless a longer period is required for legal or warranty purposes.

Website analytics data is retained in aggregated, anonymised form and does not identify individual users.

YOUR RIGHTS

Under UK GDPR you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data, object to or restrict processing, and request a portable copy of your data.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.